FREQUENTLY ASKED QUESTIONS

 

 

GENERAL

 

  • WHAT EXACTLY DOES SHELTER CO. DO?

We have three divisions at Shelter Co. Event Rentals, Event Production, and Retail. We can rent you tents and furnishings, plan your entire event, or sell you a tent to own.

 

  • WHERE ARE YOU LOCATED AND WHAT IS YOUR SERVICE AREA?

We are headquartered in San Francisco, CA with a satellite location in Austin, TX. We service the entire US from these two hubs. We have a $2K rental minimum for in-state rentals and a $20k rental minimum for rentals outside California and Texas.

 

  • I DON’T SEE YOUR PRICING ONLINE, WHERE CAN I FIND IT?

Our inventory and quantities are constantly changing so please shoot us an email at hello@shelter-co.com for a complete pricing list.

TENT AND FURNITURE EVENT RENTALS

 

  • I LOVE YOUR LOUNGE FURNITURE BUT DON’T NEED ANY TENTS. CAN I RENT FURNITURE A LA CARTE?

Of course! We have an extensive inventory of furnishings and accessories that can be rented a la carte. Our entire a la carte inventory is designed to work both indoors and out.

 

  • WHAT DO YOUR RENTAL RATES INCLUDE?

All of our rates are a flat fee for a 1-3 day rental.

 

  • HOW DO YOU CHARGE FOR DELIVERY?

The delivery fee is dependent on the size of your order and location. Once we have this information we can provide you with a flat rate that includes all set up and break down. There are no additional fees.

 

  • I DON’T HAVE A LOCATION, WILL YOU HELP ME FIND ONE?

We are happy to provide property recommendations for events of all sizes and budgets, and have a comprehensive list of venues based on our past partnerships. When we are hired for full production we also offer customized location scouting.

 

  • DO YOU PROVIDE THE RESTROOMS AND/OR SHOWERS FOR US IF THE VENUE DOES NOT?

We only manage the restroom and shower rentals when we are hired for full production of an event. We are always happy to share recommendations of our preferred suppliers in your area.

 

  • HOW MANY PEOPLE CAN SLEEP IN EACH TENT?

Our Meriwether Sleeping Tents can be set up with one bed or two for a maximum of four people. We also offer tent dividers for privacy between beds. You may also choose to rent our tents unfurnished and allow your guests to sleep camp style; this option sleeps six adults comfortably.

 

  • HOW DO YOU WORK WITH LARGE GROUPS WHO WANT THEIR GUESTS TO PAY FOR THEIR TENTS INDIVIDUALLY?

We take a deposit from the hosts to hold the tents, then accept individual reservations just like a hotel. Your guests call us directly to book their tent. Once all tents are booked, the deposit is returned. The hosts may determine the tent rate for their event.

 

  • DO YOU HAVE A LIST OF THINGS WE/OUR GUESTS SHOULD BRING WHEN CAMPING?

When we produce an event, we provide a customized document for your guests outlining everything they should pack and include a description of what’s included in the tents.

 

  • HOW MUCH SPACE DOES EACH TENT NEED?

Each sleeping tent is 16 feet in diameter. We suggest 20×20 ft of flat space per sleeping tent to accommodate the stakes and guy lines for the tent.

 

  • CAN WE RENT YOUR HUCKLEBERRY TENTS?

Our Huckleberry tent is only available for purchase.

 

  • HOW MANY TENTS DO YOU HAVE IN YOUR INVENTORY?

We have 200 tents…and counting! We can expand as necessary for events with larger rentals.

 

  • DOES YOUR INSTALLATION PROCESS DO ANY DAMAGE THE GROUNDS?

Our stakes range from 6”-8”. If there are concerns about water or power lines, we ask that the venue flag any lines and let us know in advance. Tents can be set up for up to a week without any permanent damage to grounds.

 

  • CAN YOU SET UP ON HARD GROUNDS LIKE CEMENT, OR INDOORS?

Since the tents require staking, cement blocks or water barrels are required when staking indoors or on a hard surface. We can also build wood platforms to stake into which we recommend for more permanent set ups.

 

  • DO YOU HAVE SOMEONE WHO WILL STAY ONSITE THROUGHOUT OUR EVENT INCASE ANYTHING COMES UP?

We offer a Camping Butler service for special events. The butlers stay onsite for the duration of the event to tend to fires, handle baggage, and assist in any camping-related needs. If we produce your event, a minimum of 2 producers will be dedicated to your event.

 

  • CAN I WILL CALL OR SHIP A RENTAL ORDER?

We do not offer will-call pick ups or shipped rental orders. We do this so that we can control the quality of inventory and ensure proper installation.

 

  • WILL I BE TOO WARM/COLD IN MY TENT?

The heavy canvas allows for heat to be easily retained, and the ventilation windows allow for air flow in the tent. Our furnished tents come with heavy down comforters and Pendleton wool blankets, which have kept guests cozy in below freezing temperatures. As a California based company we do not recommend using heaters in the tents due to fire danger.

 

  • ARE YOUR TENTS WATERPROOF/MOLD PROOF/FLAME RESISTANT?

Each tent is constructed to meet or exceed NFPA 101 and CPAI 84 standards for flame resistance and have been treated to be mold and water resistant.

EVENT PRODUCTION

 

  • WHAT TYPES OF EVENTS DO YOU PLAN?

We plan weddings, corporate retreats, off sites, and social parties. We also offer turnkey camping production services for music festivals. Basically if you can dream it up, we can help you make it a reality!

 

  • I ALREADY HAVE A PLANNER. CAN WE STILL WORK TOGETHER?

We love working with planners and can act as just a rental company or provide partial production services for the camping component of your event.

 

  • HOW MANY EVENTS DO YOU PRODUCE A YEAR?

We do not take on more than 10 full production events in a calendar year to provide the highest level of service to our clients.

 

  • DOES YOUR PLANNING FEE INCLUDE RENTALS?

No. We charge a flat management fee and all other event expenses are separate and paid directly by the client.

 

  • CAN YOU PROVIDE EVERY SINGLE THING I NEED FOR MY EVENT?

Yes. We subcontract any goods and services that are not directly provided through Shelter Co. which is paid directly by the client. We do not mark up any invoices or add a percentage to outside vendors.

 

  • WHY HIRE SHELTER CO.?

Our production team has a combined 29 years of event planning experience. We are the only event planning company in California that specializes in high end off-the-grid events. We understand what it takes to host a successful event with the additional variables that come with non-traditional venues and overnight guests. On top of all the elements that go into hosting a normal event, our team builds an outdoor hotel and entire event venue from the ground up. We love what we do and it shows!

RETAIL TENT PURCHASES

 

  • WHAT ARE YOUR SHIPPING & RETURN POLICIES?

All tent purchases are shipped within 1 business day, are fully insured, and arrive within 3-5 business days. They ship in a 38”x14”x14” box, weighing 85 pounds. The tent, stakes, reflective guy lines, and poles all fit in a convenient canvas carrying bag. If you’d like to avoid shipping charges, you can pick them up from our warehouse in San Francisco. We are also happy to expedite shipping, and ship internationally. Just contact us directly for the fee. If you purchase a tent and would like to return it, you may do so within 30 days of ordering, minus a $50 re-stocking fee.

 

  • HOW DO I SET UP MY TENT?

Our tents come with an easy-to-follow instruction manual and take about 15 minutes to set up from start to finish with one person. You’ll just need flat ground and a hammer.

 

  • CAN I INSTALL A STOVE IN MY TENT?

We do not sell stoves but we can recommend some great companies who do and also have pipe conversion kits for the chimney.

 

  • CAN I KEEP MY TENT SET UP YEAR ROUND?

We have many clients who keep their tents up year round but please note the canvas does start to breakdown after prolonged UV exposure. We recommend taking the tent down seasonally when it’s not in use to prolong the life of the tent. We also recommend installing the tent on an elevated platform to reduce exposure to moisture on the groundsheet.

 

  • DO YOU OFFER TENTS WITH DETACHABLE GROUNDSHEETS?

We do not. We have found that zippered groundsheets do not offer the best barrier for moisture and bugs. They are also more difficult to set up, so we have discontinued them from our line of tents.

 

  • WILL YOU BE ADDING NEW COLORS TO YOUR INVENTORY?

We offer limited edition runs of unique color combinations seasonally. Follow us on instagram for updates.

 

  • DO YOU EVER OFFER ANY DISCOUNTS OR SALES?

We offer large volume purchase discounts as well as non-profit discounts. Please contact us directly and we can assist. We also sell our used rental tents at the end of each year for a discounted price. Please contact us directly to be put on our waitlist. Always keep an eye on our instagram feed for promotions.

 

  • ARE YOUR TENTS WATERPROOF/MOLD PROOF/FLAME RESISTANT?

Each tent is constructed to meet or exceed NFPA 101 and CPAI 84 standards for flame resistance and have been treated to be mold and water resistant. In order to ensure you get the longest life out of your tent, avoid extreme exposure to rain, heavy winds or snow and set it up in a location with no sloping. To prevent mold, make sure to pack your tent clean and dry. If you have a unique set up request, please contact us and we can guide you through the best set up plan.

 

  • WHY CHOOSE SHELTER CO?

Our Meriwether Tent is the least expensive heavy duty 16’ canvas tent currently on the market that’s legal to sell in all 50 states. The tents are constructed with a fully attached waterproof vinyl ground sheet and a water resistant canvas upper. We have YKK durable zippers on all zippered areas, and we are the only tent company to provide a port for power cords, so you can run power into your tent. We offer a 1 year manufacturer warranty on the tents (excluding mold damage from improper storage). We are in our San Francisco office five days a week and available for any questions or last minute shipping needs.

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